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After you have used it, you must log into the Square Enix Account Management System again to obtain your new one-time Emergency Removal Password.īefore you switch phones or delete the application, please be sure to follow the above steps to confirm and store your Emergency Removal Password in a safe place. *The Emergency Removal Password is a one-time password that changes after each use. (2) After you have logged into the Square Enix Account Management System, your Emergency Removal Password will be displayed under “Token Usage Status” below the “Square Enix Account Information” section. (1) Log in to the Square Enix Account Management System.

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How to confirm your Emergency Removal Password *In the case you cannot perform an emergency removal of the Software Token/Software Authenticator, you will no longer be able to log in to or use the various services related to your applicable Square Enix account. If you are planning on switching phones or deleting the application, please be sure you have your Emergency Removal Password at hand first. If you are using a Software Token or Software Authenticator (Google Authenticator, Microsoft Authenticator, etc.) on your smartphone and decide to switch to a new phone or delete the app, you will need to use an Emergency Removal Password to remove your Software Token/Software Authenticator from the old device, after which you must re-register the app to your new device.

This is a notice to all customers who use a Software Token or Software Authenticator.